Service Agreement & Operational Guidelines

At 2Clean4U, we believe clear communication is the foundation of a great relationship. These guidelines are designed to ensure our team can work safely and efficiently while providing you with the highest standard of service.

Availability & Hours

• Standard Hours: We operate Monday through Friday, 8:30 AM to 8:30 PM.
• Holidays: Our offices are closed and no cleaning services are performed on statutory holidays.

Billing & Payments

To streamline your experience, we require a deposit to secure your booking.

• Timing: Payment is mandatory at the time of service. We operate on a “payment on completion” basis; services may be paused if payment is outstanding.
• Recurring Service: For regular clients, billing occurs automatically after each scheduled visit.
• Alternative Methods: While we prefer debit payments, we also accept cash. If you wish to use these methods, please arrange this prior to the cleaning, otherwise the card on file will be charged.

Rescheduling & Cancellations

We reserve time exclusively for you. To protect our staff’s schedule, strictly enforced fees apply to short-notice changes.

• Standard Notice: We require 48 hours’ notice via email, text, or phone to cancel or move an appointment without penalty.
• Late Cancellation: Notice given less than 24 hours before the appointment incurs a $50.00 fee.
• Same-Day / Lockout: If we cannot access your home, or you cancel on the day of service, 50% of the scheduled cleaning rate will be charged.

Pricing Adjustments

• Rate Changes: We reserve the right to adjust rates based on economic factors. You will receive 30 days’ notice before any price increase takes effect.
• Scope Creep: If the condition of the home changes significantly, or if service is paused for more than three months, original pricing is not guaranteed and a new quote may be required.

Home Access & Security

• Entry: Most clients provide a key or door code. All keys and codes are stored securely with strict access controls.
• Alarms: Please disarm security systems on cleaning days. 2Clean4U is not liable for false alarms triggered during entry or exit.

Health & Safety Limitations

To ensure the safety of our team, strict physical boundaries are in place.

• Lifting: Cleaners do not lift or move items weighing more than 30 lbs. If you need cleaning behind heavy appliances (fridges, stoves) or furniture, please move them out before we arrive.
• Climbing: Staff are prohibited from climbing higher than a 2-step ladder. High dusting will be done via extension poles where possible.
• Hazardous Conditions: We reserve the right to leave a job site if the environment poses health risks (e.g., mold, infestations, or viral illness in the home). Standard cancellation fees will apply in these instances.
• Zero Tolerance: If a staff member feels threatened by an intoxicated individual or an aggressive animal, they are instructed to leave immediately. You will be billed for the full cost of the service.

Preparing for Your Clean

• Clutter: We focus on cleaning surfaces, not organizing personal items. Please tidy up clutter before we arrive so we can access floors and countertops. If an area is heavily cluttered, we will clean around it to the best of our ability.
• Weapons: Firearm safety is non-negotiable. All weapons must be locked away. We will bypass any room where a weapon is visible.
• Pets: We love pets, but please ensure they are secured or comfortable. We are not responsible for managing pets during the service.

Liability & Damages

• Wear & Tear: Please note that deep-set grime, worn grout, or mineral buildup on old glass may not return to “like new” condition. We cannot be held responsible for items (such as blinds) that are degraded due to age or excessive buildup.

Non-Solicitation

When you hire 2Clean4U, you agree not to directly solicit or hire our employees for private cleaning services. Our staff are vetted and trained professionals provided to you through our agency agreement.